SERVICES & SUPPORTS


 

Do you have questions about how your ArteVino product operates?

For any technical questions about operation of your wine cabinet, please consult our FAQs.

If you did not find the information you needed, please contact us.

 

 

Do you have questions about the guarantee and after-sales service for your product?

For any question relating to the guarantee and after-sales service, please contact the stockist from whom you bought your appliance directly. In order to provide the highest level of support, we ensure technical support for all our ArteVino stockists, conducted by professionals trained in the technical features specific to our products.

Make sure that you have the serial number of your appliance ready to hand. It is your wine cabinet’s identity card that allows you to identify the exact model. You will find this number on the information plate affixed to the inside wall of your appliance, on the right-hand side.

What about spart parts?

ArteVino is fighting against planned obsolescence. We are comitted to ensuring the maximum availability of our usual spare parts:

- 11 years for the wine cabinets
- 4 years for Wine Art and cellar layouts solutions.

In addition, ArteVino offers a selection of original spare parts for all wine cabinets*, allowing you to repair your cellar yourself and extend the product lifecycle:
- Professional repairers:

Thermostats > 7 years

Temperature sensors > 7 years

PCB > 7 years

LED (Light sources) > 7 years

Door handles > 7 years

Door hinges > 7 years

Shelves > 7 years

Door gaskets > 10 years


- End-users:

Door handles > 7 years

Door hinges > 7 years

Shelves > 7 years

Door gaskets > 10 years

We guarantee delivery of spare parts to our stockists, within a maximum of 15 working days upon receipt of the order.


*Minimum period after placing the last unit of the model on the market.